Our hearing healthcare practice has earned an excellent reputation in Oxford and the surrounding areas for providing a wide range of digital hearing aids and also for our unique microsuction ear wax removal clinic.
We understand that hearing loss and tinnitus can interfere with your quality of life and we recognize that it is essential that you receive the care, attention and expertise to find the best solution to solve or manage your hearing impairment.
Our personalised hearing tests utilise state of the art equipment and result in a comprehensive and detailed report on your hearing and a full analysis of all your digital hearing instrument options.
The Microsuction Ear Wax Removal Clinic has specialised nurse practitioners who can remove wax in a safe and gentle way. Even the most problematical ears can be helped and the procedure is essential if traditional syringing is not appropriate. In addition, we pioneered the ear wax management course for primary care nurses in the Oxfordshire area.
Tara Tripp RHAD FSHAA RGN
Hearing Aid Audiologist and Ear Care Nurse
Tara initially trained as a nurse and developed expertise in coronary care, neurology and stroke rehabilitation. In 1994 she was offered the opportunity to study as a Hearing Aid Audiologist and the combination of nursing experience and exciting technological developments of private audiology became a successful combination.
Fidelma Tripp BSc
Hearing Aid Audiologist
Fidelma joined the practice in 2010 as an engineering graduate. She has successfully completed the audiology degree training with distinction and now works alongside Tara as a full time audiologist in the practice.
Fidelma has undertaken specialist training in fitting the invisible continuous wear technology- Lyric.
Vincent joined the practice in 2014 taking up the role of Practice Manager. Vincent has a wealth of experience and knowledge from his background in management, working for both the University of Oxford and national companies. Vincent is responsible for the day to day running of the practice and business development.
Hearing Aid Audiologist
Clare joined the team in the summer of 2016. After passing her audiology degree with First Class Honours in 2008, Clare has a wealth of experience in the provision of hearing technology and specialises in tinnitus management, creating individual programmes based on CBT and TRT.
Nicole has been with the practice since September 2005. Her role is to support our clients and ensure they are getting the most from their hearing aids, whilst trialling and after purchase. Having worked within the industry for over eleven years she has gained an extensive knowledge and is available to answer any questions or queries you may have.
Administrator and Oxford Aural Care Study Day Coordinator
Shara joined the practice in 2010 as an administrator. Along with Nicole, Shara is normally the voice you will hear at the end of the phone when making appointments or ordering consumables. Shara is also the coordinator for the Oxford Aural Care Study Day and liaises with providers and delegates ensuring each training course runs smoothly.
Chloe joined the practice in 2017 as an Administrator, assisting Nicole & Shara in the running of the office. You will become familiar with Chloe when you call or email the practice for appointments or with any queries.
Chloe started with us on 6th February and her warm & friendly attitude along with her enthusiasm is a welcome addition to our growing team.
Bernadette Mitchell RGN
Matron for Specialist Surgery
As part of the ear care management service we have a specialist ENT Nurse, Bernadette, who is lead Aural Care practitioner at the John Radcliffe. She comes with 18 years experience in ENT and is also highly regarded as a lecturer practitioner.
Alongside Tara, Bernadette runs the Oxfordshire Aural Care Study days. These training events are designed to teach those in the primary care setting, safe and effective earwax removal.
Ian Bottrill BM FRCS(ORL)
Consultant ENT Surgeon
From time to time we may need to refer clients and we work closely with Ian Bottrill - Consultant Otolaryngologist who is an expert in his field and therefore can deal with more comprehensive treatment if required. We are pleased that when necessary we can call on Ian's expertise.
Our happy clients have kindly agreed to share their recent experiences at Tripp Hearing with you:
It's important to think carefully about where you buy your hearing aids from as it's not just a one-off transaction - regular aftercare and check-ups means that the relationship can go on for years. Tripp Hearing is an AIHHP (Association of Independent Hearing Healthcare Professionals) Centre of Excellence. AIHHP Centres of Excellence must meet strict criteria in terms of equipment and service levels. These criteria are under constant review to each centre represents the highest standards of “best practice” in the Profession. More recently, Tripp Hearing was awarded ‘Oxfordshire’s Favourite for Health and Beauty’ in the 2016 Living in Oxford awards.
A recent survey asked more than 400 Which? members about their hearing aid buying experiences with high street retailers including Boots Hearing Care, Amplifon, Specsavers Hearcare and Hidden Hearing. The survey asked hearing aid customers about the range of products on offer, hearing aid prices, customer service and facilities at the UK's biggest hearing aid retailers. The table below shows how each shop performed in the survey;
Table notes: Scores and ratings are based on an online survey conducted in March and April 2014 of 407 Which? members who had bought a hearing aid from Amplifon, Boots, David Ormerod, Hidden Hearing, local independents and Specsavers within the previous three years. Customer score is a combination of overall satisfaction and the likelihood that the person would recommend the provider they used to a friend. Star ratings: products and pricing is based on the range of products, transparency of pricing, clarity of information provided and time given to decide on products; staff and service rates the professionalism and knowledge of staff, customer service, and handling of questions and concerns; arrangements and facilities rates the retailer's cleanliness and comfort, level of privacy provided, ease of booking follow-up appointments and time spent waiting to be seen.
The evaluation period gives you time to ensure the recommended hearing instrument is right for you. We confirm you are able to manage the style of hearing instrument and it is comfortable to wear. We ensure the technology is appropriate for your hearing loss and the chosen instrument is the “best fit” to meet your needs.
During the 45 day evaluation period, we will meet several times to fine tune the hearing instrument settings based on your experience and feedback. This ensures we match the solution to your lifestyle and ensure you receive maximum benefit.
We will demonstrate how to manage and clean the hearing solution, and be available to answer queries and solve any minor niggles which may occur.
During the evaluation, all consumables such as batteries or filters are free of charge. There is no obligation to purchase the hearing system. If you are sufficiently impressed with its capabilities and have experienced better hearing an invoice will be presented, if not you simply return the hearing system.
Normally, when you buy hearing aids you are also paying for all of your initial assessments, fitting fees and ongoing hearing tests and care, but we realise that paying for all of this is one go can sometimes be prohibitive. Also not all hearing aid users require the same level of aftercare and end up paying for something they do not use. So we have introduced HearPlan.
HearPlan is a membership programme that spreads the cost of your hearing care, gives preferential pricing on new technology if you choose to upgrade your hearing aids, as well as offers on accessories.
For a monthly subscription of £25.00 for 1 aid or £40.00 for 2, you will receive all of the care and support you need to improve your hearing and also get £200.00 of the cost of each hearing instrument. The below table shows the key benefits offered with HearPlan. Alternatively you can choose not to take out a HearPlan membership and opt to ‘pay-as-you-go’ for future appointments.