Tripp Hearing has reopened its doors, here is everything you need to know about Audiology services during the COVID-19 pandemic.


What you need to know

Throughout the COVID-19 pandemic lockdown, audiology services have been highlighted as an essential service.

Following recently issued guidance from our professional bodies and in accordance with guidance from and Public Health England we are able to open our clinics for those in need of hearing care services.

We will continue to offer remote solutions wherever possible, to minimise the number of visits necessary to the clinic. However, if a remote solution is not possible, we are able to offer our services for face to face appointments for those in essential need of audiology and hearing care.

In order to comply with the latest guidance on social distancing and safe working in a clinical outpatients setting, we have had to modify the way we work, with your safety as well as the safety of our colleagues, our utmost priority.


We have taken the following additional precautions to help minimise the spread of coronavirus:

Increased frequency of cleaning for waiting areas and examination rooms.
Scheduling appointments so that there is adequate time between clients for additional cleaning and to minimise the number of people in the clinic and or waiting areas at any one time so that 2m social distancing can be observed.
Strict observation of 2m social distancing between patients and staff in waiting areas and in clinic rooms, unless necessary for clinical procedures. Markings will be provided on the floor to help you judge your distance.
Best practice hand hygiene, for all staff and patients. Hands must be washed or sanitised with gel frequently and before and after appointments. You will be asked to either wash your hands or use hand sanitiser upon entering the clinic or waiting area.
The use of PPE during clinical procedures where 2m distancing is not possible. Your audiologist will be wearing a surgical face mask (type II fluid resistant), gloves and apron for certain procedures. You will also be given a surgical face mask to wear.


Before confirming your appointment booking you will be asked the following questions:

You or anyone in your household does not have coronavirus
You do not have a new, continuous cough
You do not have a high temperature (37.8oC or over)?
No one in your household has a new, continuous cough or a high temperature
You do not have a loss or change to your sense of smell or taste
You are not deemed a high-risk patient by your GP or the government should you contract the disease


If you have answered yes to any of the questions above PLEASE DO NOT ATTEND for an appointment, you should self-isolate and follow NHS COVID-19 advice. Contact us again when you no longer have symptoms or use our remote care services if applicable.

If you feel that your need for an appointment is not essential at this time, then please consider booking at a later date once the current lockdown measures have been relaxed or there is further advice from the government. Please only attend if there is an essential audiological need, that is if there has been a recent change in your ability to hear which is having a significant impact on your life.


What you have to do

Turn up at the allotted and agreed time not early & certainly not late. If early wait outside until you are called into the clinic.
Appointments will be spaced 1 hr between each. The extra time gives us an opportunity to thoroughly disinfect the premises.
All payments will be via Card or Bank Transfer. No cash or cheques will be accepted at this time.
Once on the premises please refrain from touching anything.
You will be given hand sanitiser to thoroughly clean your hands. You will also be given a fresh face mask.
Do not cough or sneeze. If for some reason you need to cough, or sneeze warn the audiologist immediately or put your mouth into your sleeve if a warning is not possible.
Follow the instructions of the audiologist and please indicate if you do not understand anything.
Refrain from speaking during the appointment unless its related to the procedure particularly if you are within 2m of the audiologist
When leaving please remove any PPE, use hand sanitiser again & refrain from touching anything where possible.


Services that we can offer remotely, to reduce the number of visits to the clinic:

Hearing aid repairs by post or drop off
Supply of batteries and wax guards
Hearing aid follow up and fine-tuning appointments online, over the phone or video call, if possible.
Hearing aid advice over the phone or video call
Replacement of lost hearing aids or hearing aid upgrades for existing clients


Services that we can offer in clinic, with the appropriate use of PPE

New Hearing aid assessments
Hearing aid fittings
Hearing aid follow ups, repairs or servicing
Diagnostic hearing tests for ENT
Ear wax removal


To make an appointment please call our main numbers 01865 671500 or 01993 222888. Due to reduced staff you may still need to leave a message, but we will get back to you as soon as possible. All clients will be asked a set of COVID-19 related questions prior to being offered an appointment. Thank you for your patience and understanding during this time.