In the past few weeks we have seen a change in the world with the spread of COVID-19, also known as coronavirus. Like you, we are monitoring and following news and health outlets, like Gov.uk, to ensure our practices stay as safe as possible.
We will remain open for business as long as we remain healthy and there are no bans or quarantines on businesses.
To help prevent the spread of the disease, here is what we are doing based on Gov.uk/NHS recommendations:
We’re washing our hands more frequently than usual
We’ve implemented stronger infection prevention and control practices
We’re cleaning and sterilising desks, chairs, counters, doorknobs, etc multiple times a day and again each evening
Antibacterial hand sanitiser is available in all rooms and receptions
We’ve created an additional waiting room to minimise close contact between clients
We’re instructing staff to stay home if they feel sick or have a fever
We’re offering no-hassle rescheduling if you need to move an appointment – please call us to move it
We’re offering troubleshooting over the phone to see if we can walk you through an issue over the phone and save you a trip out
How You Can Help:
Reschedule your appointment if you or a loved one that you have been near has any of the following conditions: a fever in the past 14 days, been on a cruise ship or international travel in the past 14 days, have been around anyone who is known to carry the virus
Cover coughs and sneezes, avoid large crowds, and wash hands frequently for 20 seconds at a time
Call ahead for appointments instead of walking in, so we can limit the number of patients in our office at any given time
We are taking extra precaution to minimize any potential impact to our patients and staff. We are monitoring reputable national sources, like Gov.uk, to stay up to date and will let you all know of any changes that need to happen.
We will be fully available on the phone and by email so please don’t hesitate to contact us if needs be. Rest assured we will do whatever we can to keep you hearing well through these challenging times.